Refund policy

Return and Refund Policy

HANABI CLUB sells products that are fulfilled from several locations, including products dispatched by HANABI CLUB, print-on-demand fulfilment partners and independent businesses featured through our curated collection.

Because return destinations vary, please contact us before returning any item. Items sent to an address without prior return instructions may not be accepted or processed.

To request a return, email alex@hanabi.club with your order number and the item you wish to return.

Change-of-mind returns

You may request to cancel or return an eligible physical product within 14 days of receiving it, without providing a reason.

After notifying us that you wish to cancel, you must return the item within a further 14 days.

Returned products should be unworn, unused and unwashed, with any original tags still attached. Please return the product in its original packaging where reasonably possible.

You may inspect an item in the same way that you reasonably could in a shop. We may reduce the refund where handling beyond what is reasonably necessary has diminished the item’s value.

Customers are responsible for change-of-mind return shipping costs unless we state otherwise or applicable law requires us to cover them. We recommend using a tracked postal service, as the returned item remains your responsibility until it reaches the return destination.

Return destinations

The correct return destination depends on the product ordered.

HANABI clothing

Return instructions will be provided after your request has been reviewed. Please do not send clothing directly to the original fulfilment warehouse or manufacturer unless we specifically instruct you to do so.

HANABI PRESS books and poetry

These products are normally returned to HANABI CLUB in London. The full return address will be supplied when your return is approved.

Curated goods

Curated products are fulfilled by the independent businesses that supply them. Eligible returns will normally be sent to the relevant business rather than to HANABI CLUB’s London address.

HANABI CLUB will coordinate the return and provide the correct instructions. Customers should not contact or return products directly to a supplier unless instructed by us.

Orders containing different product types

If your order contains products fulfilled from different locations, you may need to return them in separate parcels to different addresses. Each return will be handled according to the instructions provided by HANABI CLUB.

THE BLUEPRINT and other digital content

THE BLUEPRINT is a digital course supplied through online access.

We offer a 14-day cancellation and refund period for THE BLUEPRINT purchases. You may request a refund for any reason within 14 days of purchasing the course by contacting alex@hanabi.club.

Where a refund is issued, your access to THE BLUEPRINT will be withdrawn. You must stop using the course and delete any course materials that you have downloaded.

Refunds will be made to the original payment method within 14 days of approving the cancellation. Your bank or payment provider may take additional time to display the funds in your account.

After the 14-day period has ended, we do not normally provide change-of-mind refunds. This does not affect your statutory rights where the course is faulty, materially different from its description or cannot be accessed as promised.

Faulty, damaged or incorrect items

Please inspect your order when it arrives and contact alex@hanabi.club as soon as possible if:

the item is faulty or damaged;
you received the wrong item;
an item is missing; or
the product is materially different from its description.

Please include your order number and a description of the issue. We may also ask for photographs to help us investigate with the relevant fulfilment partner.

Where an item is faulty, damaged or incorrect, HANABI CLUB will arrange an appropriate refund, replacement or other remedy. Where a physical return is required, we will cover reasonable return costs.

Nothing in this policy limits your statutory rights in relation to faulty, misdescribed or otherwise non-conforming goods.

Non-returnable products

Change-of-mind returns cannot normally be accepted for:

products made to your individual specifications or clearly personalised for you;
gift cards;
sealed products that cannot be returned for health or hygiene reasons once the seal has been removed;
products damaged through misuse or handling beyond what is reasonably necessary to inspect them.

Ordinary HANABI clothing offered in our standard designs, colours and sizes is not treated as personalised solely because it is produced after an order is placed.

These exclusions do not affect your rights where an item is faulty, damaged, incorrect or not as described.

Order cancellations

Because some products enter production or are forwarded to an independent supplier shortly after purchase, we cannot guarantee that an order can be stopped before dispatch.

Where an eligible order has already been dispatched, you may still exercise your applicable cancellation and return rights after receiving it.

Exchanges

We do not currently process direct exchanges.

The fastest way to obtain another size, colour or product is to request a return for the original item and place a separate order for the replacement.

Refunds

Once your return has been received, we will inspect it and confirm whether the refund has been approved.

Approved refunds will be made to the original payment method. We will issue the refund within 14 days of receiving the returned item or receiving satisfactory evidence that it has been sent back, subject to any rights we have to wait for the item’s return.

For a full change-of-mind cancellation, we will refund the product price and the cost of our least expensive standard delivery option. If you selected a premium or expedited delivery service, the additional delivery cost is not normally refundable.

For partial returns, original outbound shipping charges are not normally refunded unless required by applicable law.

Banks and payment providers may take additional time to display the refund in your account.

International customers

Mandatory consumer rights can differ depending on the customer’s country or region. This policy does not exclude or restrict any consumer rights that cannot legally be excluded.

International customers are generally responsible for change-of-mind return shipping costs. The correct return destination will be provided after the request has been reviewed.